Fenwick Newcastle

We aim to keep our website as up-to-date as possible but due to the ongoing situation, it is still recommended to check the business website before you visit. Please only visit venues in your household or support bubble and be aware of the 10pm curfew at pubs, restaurants and late-night leisure venues.

Telephone: 0191 232 5100


Safety information for your visit

The measures we have put in place:

  • Revised opening hours: Monday - Saturday: 10am - 6pm Sunday: 11am - 5pm.
  • The number of shoppers in the store at any time will be carefully managed.
  • Extensive cleaning has taken place, and continues to take place, front and back of house at Fenwick Newcastle. Key touch points, including card payment pads, will be frequently cleaned.
  • Fenwick Food Hall is open. All food is under glass counters and served to you hands-free with proper equipment.
  • A one-way system will be clearly marked out on the floor but customers will be able to step off the path - which has been dubbed the Fenwick Green Road - to browse.
  • Some toilets in store will be open and cleaned on hourly basis.
  • All sales staff will wear clear visors and perspex screens are in place.
  • There are no toys on display or to play with in the children's department.
  • Beauty treatments are not available. On beauty counters, assistants will be available to help - at a social distance.

How you can help when visiting us:

  • Expect to queue outside to be allowed into the store as numbers are monitored.
  • Try to avoid arriving at peak times and at the moment of opening, to avoid unnecessary crowding.
  • Lifts will only be available for shoppers who cannot use the escalators (wheelchair users, shoppers with mobility issues and with buggies). Single households to use a lift at one time.
  • Please follow the one-way systems and respect social distancing. Fenwick 'hosts' will be on hand to greet shoppers and answer any queries around new one-way systems and pathways around the store.
  • Contactless payment is preferred wherever possible.
  • Use designated doors as entry or exit to allow for social distancing and safe flow of shoppers.
  • Please use hand sanitiser is available throughout the store and at every till point.
  • Fitting rooms in Fenwick are closed. Try your garments on at home and return them in store within 28 days if they’re not quite right.

Fenwick Newcastle and Fenwick Food Hall welcome you to enjoy shopping safely in Newcastle. The restaurants and cafes in Fenwick Newcastle enjoyed welcoming visitors to take part in the Eat Out to Help Out scheme during August and have extended an offer in September at Fuego.

  • Fuego – Food Hall, Ground Floor: Between 1st until 30th September 2020, Monday - Wednesday at Fuego Newcastle; Pizza & Prosecco for £10.

Fenwick is Newcastle's most famous flagship department store and much-loved shopping haven that offers visitors a luxurious, all-round retail experience across five sprawling floors. Founded by JJ Fenwick in the 1880s, Fenwick Newcastle was the first store of its kind and remains one of the best shopping experiences in the region.

Visit Fenwick for everything from the finest brands and luxury designer concessions including Mulberry, Victoria Beckham's VVB range and Michael Kors as well as affordable high-street names including Topshop All Saints and Joules. It's not just the first floor women's department that's teeming with labels for the perfect Newcastle night out outfit; you can find brands such as Paul Smith, Hugo Boss, Barbour and Under Armour amongst the high quality menswear concessions in Fenwick, too.

If a little R&R is what you need, there are also endless high-end beauty counters for all your cosmetic and skincare needs, where you can choose from Charlotte Tilbury, Chanel and Clinique. Give your HD eyebrows some attention at the Benefit Brow Bar, treat yourself with an indulgent hair treatment at the Aveda Blow-Dry bar, or revitalise your skin at the BeautyBar by Clarins. You'll be ready for a 'night on the Toon' in no time!

Whether you're looking for clothing, quirky stationery, stylish homeware and furniture, childrenswear, electronics, a personal shopper or even a fully-stocked toy department you will not be disappointed with a visit to Fenwick!

If in need of some refreshment, Fenwick Food Hall has one of the city's finest delicatessens selling local and international high-quality food and drink. Here you can buy delicious souvenirs as you choose from a vast selection of wines, spirits, beers, preserves, cheeses and confectionary. You can also grab a bite at Porterhouse Butcher and Grill, a selection of artisan cakes at bakery-patisserie Mason + Rye or snap up fresh seafood at Saltwater Fish Company. Make a day of it at Cafe21, known for their signature Cafe21 afternoon tea or enjoy a light lunch.

From the very beginning, the holistic customer experience has been the core of JJ Fenwick's values. The stunning Victorian building remains much the same but the department store has continued to expand over nearly 150 years to become part of Newcastle's culture. The well-known parade of shop windows on Northumberland Street displays the world-famous Fenwick Christmas window each year, with ever-changing themes for children and adults to enjoy and get into the Christmas spirit; it's of the best Geordie Christmas traditions there is!

Plan your trip to Fenwick Newcastle next time you're in the city, and discover exactly why this exquisite department store is a local favourite!

Stores and labels you will find in Fenwick Newcastle

  • Burberry
  • Dermalogica
  • Jo Malone
  • Ted Baker
  • Barbour
  • Calvin Klein
  • Kurt Geiger
  • Early Learning Centre
  • Orla Kiely
  • Max Mara

Useful Information

Opening Hours

New temporary opening hours at Fenwick Newcastle:

Monday - Saturday: 10am - 6pm

Sunday: 11am - 5pm

Telephone: 0191 232 5100


Events at Fenwick Newcastle

Fenwick Christmas Market

25 Sep 2020 to 24 Dec 2020


Santa on the Rooftop at Fenwick

7 Nov 2020 to 24 Dec 2020


Santa Sunday at Fenwick Newcastle

8 Nov 2020 to 20 Dec 2020


Fenwick Newcastle's Christmas Window

8 Nov 2020 to 31 Dec 2020


Santa's Supper Club at Fenwick

9 Nov 2020 to 20 Dec 2020


Santa's Breakfast Club at Fenwick

12 Nov 2020 to 24 Dec 2020


How to find us

Things to do nearby...


The Gate

Grainger Market

Newcastle Tour Company

Marks & Spencer


Laneway & Co Coffee

Acropolis Street Food

Grey's Quarter at intu Eldon Square

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