This privacy notice explains what happens with any Personal Data we gather from you. This may be in your capacity as a supplier to us, as a contact to whom we send information about our events and activities or as a recipient of any service we provide.
The notice deals with how we use your data in relation to:
We recognise our obligations under data protection legislation and we are strongly committed to keeping your Personal Data safe and secure.
You should read this notice so that you understand how we will handle your Personal Data. Our aim is to only use and hold your data in the way you’d reasonably expect us to. We reserve the right to amend this privacy notice from time to time. Where we do amend this notice, we will make sure that we will tell you about the changes we’ve made.
If you visit a website operated by a third party through a hyperlink included in our website, your information may be used differently by the operator of a linked website.
We are NewcastleGateshead Initiative Limited
Our registered address:
Neville Hall
Westgate Road
Newcastle upon Tyne
NE1 1SE
Registration number with the Information Commissioner’s Office: Z6329568
If you have any questions regarding this notice or how we process Personal Data, please contact us using the details below:
dataprotection.representative@ngi.org.uk
NGI Data Protection Representative
NewcastleGateshead Initiative
Neville Hall
Westgate Road
Newcastle upon Tyne
NE1 1SE
0191 440 5720
In connection with our dealings with you we will gather the following information from you:
We collect data about you from the following sources:
The security of your data is very important to us. We use strict and up-to-date security methods to keep your data secure and to prevent unauthorised or unlawful access to your Personal Data, and against the accidental loss of, or damage to, Personal Data. All information you provide to us is stored on our secure servers and in secure filing systems. Maintaining data security means guaranteeing the confidentiality, integrity and availability (for authorised purposes) of Personal Data.
We have in place policies, procedures and technologies to maintain the security of all Personal Data from the point of collection to the point of destruction including procedures to deal with a security breach. We will ensure your Personal Data is only accessible by those who need to see your data for their specific role and have agreed to keep it confidential. We will only transfer Personal Data to a third party if that third party agrees to comply with those procedures and policies, or if they put in place adequate technical and organisational measures themselves.
We may rely on consent in certain circumstances such as:
If you have provided your consent to the processing of your Personal Data, you have the right to withdraw your consent to that processing at any time, where relevant. Where consent relates to marketing, every email, text and other marketing communication you receive will carry an unsubscribe link, allowing you to opt out of any future communications. Please contact dataprotection.representative@ngi.org.uk if you wish to withdraw consent or if you have any issues when trying to unsubscribe.
We use the data we collect about you to help us make better decisions about you and to operate our business efficiently. This may involve the following activities
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregated information about our website users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, women aged 21-35 in Newcastle postcodes). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
If you visit our website but you don’t fill in any forms we won’t make routine use of your personal data (such as an online identifier) other than in statistical form e.g. Google Analytics statistics about the online footfall to our website. Unless you fill in a form on our website, we probably can’t identify you.
We will keep the Personal Data we store about you accurate and up to date. We will take every reasonable step to erase or rectify inaccurate data without delay. Please tell us if your personal details change or if you become aware of any inaccuracies in the Personal Data we hold about you. We will contact you from time to time to check your details are still up to date. We will also contact you if we become aware of any event which is likely to result in a change to your Personal Data.
We will not keep your Personal Data for longer than is necessary for the purpose(s) for which we process it. This means that data will be destroyed or erased from our systems when it is no longer required. For guidance on how long certain data is likely to be kept before being destroyed, contact dataprotection.representative@ngi.org.uk
You have the right to:
If you wish to exercise any of the rights set out above, you must make the request in writing to dataprotection.representative@ngi.org.uk. Please note some of these rights are restricted in some circumstances.
Our employees who need to access your data will view it in order that we can provide services to you. All of our employees will receive annual data protection training and understand the need to keep your information confidential.
In addition to our employees, we also use service providers who may hold Personal Data on our behalf, for example software suppliers, partner organisations and marketing suppliers.
We will carry out due diligence on our service providers and make sure we have a contract with them which satisfies the requirements of data protection legislation.
Apart from employees and our service providers, we will not disclose your Personal Data to a third party without your consent, unless we are satisfied that they are legally entitled to the data. Where we disclose your Personal Data to a third party, we will have regard to our obligations under the law.
We may disclose your personal information to third parties:
You are entitled to request details of the recipients of your Personal Data or the categories of recipients of your Personal Data.
We will not transfer your Personal Data outside the EEA unless such transfer is compliant with the law. This means that we cannot transfer any of your Personal Data outside the EEA unless:
We currently transfer Personal data outside the EEA:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Our site also uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site, to improve our site and to deliver a better and more personalised service, for example by ensuring that users are finding what they are looking for easily.
There are different categories of cookies. We use Google Analytics cookies which are “analytical” type cookies. We use them to enable us:
Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. This can, however, affect your ability to log in to certain areas of websites, including “My Account”. Browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website.
We use session cookies (which are temporary cookies) to maintain your session with the server in the areas of our site that are available to registered users. Our session cookies store a unique identifier to allow the server to distinguish between individual users’ sessions. Session cookies are deleted when you close your browser. We sometimes use persistent cookies to enable pop-up advertisements and to prevent the server from displaying the pop-up advertisement more than once. Persistent cookies remain on your hard disk until you delete them.
In addition to the information you provide on registration, we will collect:
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address [captured and stored only in anonymized form], device screen size, device type [unique device identifiers], browser information, geographic location [country only] and preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
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Your personal data will be processed and information from your device (cookies, unique identifiers, and other device data) may be stored by, accessed by and shared with 135 TCF vendor(s) and 67 ad partner(s), or used specifically by this site or app.
Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.
Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
We reserve the right to appoint an Internet service provider (“ISP”) to host our websites on our behalf, which may be situated outside the European Economic Area (the “EEA”). In order to deliver the service to you, it may be necessary to transfer your information outside the EEA and by agreeing to our terms and conditions, you consent to any such transfer.
Any complaints about our handling of personal information can be sent to our data protection representative in the first instance dataprotection.representative@ngi.org.uk If your complaint relates to the handling of your personal information by an organisation with which we share information, then please let us know that. We aim to respond to your complaint within 20 days of receiving it. You have a right of appeal in relation to any decision we make, which we will tell you about when we respond to your complaint. We will always review our policy and procedure in line with any justified complaints.
If you are not happy with the way we handle your complaint or you have any issues with our processing of your Personal Data and would like to make a complaint, you may contact the Information Commissioner’s Office on 0303 123 1113 or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
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