This website is run by NewcastleGateshead Initative. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • · change colours, contrast levels and fonts
  • · zoom in up to 300% without the text spilling off the screen
  • · navigate most of the website using just a keyboard
  • · navigate most of the website using speech recognition software
  • · listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Please use our accessibility mode to switch to an accessible version of the website. We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • · the text will not reflow in a single column when you change the size of the browser window
  • · you cannot modify the line height or spacing of text
  • · most older PDF documents are not fully accessible to screen reader software
  • · live video streams do not have captions
  • · some of our online forms are difficult to navigate using just a keyboard
  • · you cannot skip to the main content when using a screen reader
  • · there’s a limit to how far you can magnify the maps on our ‘maps and guides’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format: Email:

Call: 0191 440 5720

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: and we will deal with your issue or suggestion promptly.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NewcastleGateshead Initative is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with maps and brochures provided by Partner organisations. By September 2020, we plan to replace and offer an alternative version of the content with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 30th March 2020. The test was carried out by Destination Core.

We sampled a number of pages to test – these were the primary pages on the website which were created at launch. We tested: our main website platform, available at The website will be tested again in early April 2020, with the aid of Wave’s web accessibility evaluation tool. We will make a list available of the improvements required and how we’re working towards them as a result of this evaluation after this assessment.